Monthly bill

CRUDECLOTH
Visitor
2 0 0

I am an admin on Shopify and for the last two months I have been charged $39.00 x2 a month. Please refund my other charges, Shopify makes it clear that it is a once paid monthly subscription why am I being charged twice if I have not met the threshold? 

Replies 3 (3)

Ollie
Shopify Staff
2387 454 401

Hey @CRUDECLOTH.

 

Thanks for reaching out.

 

I appreciate the context that you have shared with us as that is very helpful. Since we are unable to authenticate you over the Community forums due to the sensitive information that needs to be shared, I am unable to view the specifics. In order for us to take a further look into the billing of your account, we will need you to speak with our live support.

 

With that being said, you can get in touch with our live support by navigating to the Help Center. When you arrive at the Help Center, you will need to make the virtual assistant be aware that you would like to Speak with support and you will be connected with a Support Advisor accordingly. 

 

Let us know if you have any questions.  

Ollie | Social Care @ Shopify 
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CRUDECLOTH
Visitor
2 0 0

I am only able to speak over the phone with support if I am on Shopify plus plan. Which I should be since I have been charged $160 over the course of two months.

Ollie
Shopify Staff
2387 454 401

Hey @CRUDECLOTH.

 

Thanks for the quick response. 

 

You can check which subscription plan your Shopify store is using by navigating to Settings > Plan. At this moment, Shopify does not have a phone number to provide for support. If you have any questions or concerns about the charges that you have received from the Shopify platform - we will need to take a closer look into your account to advise further. It would be best to navigate to the Help Center as specified above to speak with our support about the situation. 

 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog