Monthly subscription Refund

Adelinnb
New Member
1 0 0

Hi si yesterday shopify charged me 25 for my monthly subscribtion but I don’t use shopify anymore and i really need that money now, i need a refund on that.

Reply 1 (1)
Andrew
Shopify Staff
Shopify Staff
1411 145 256

Hi @Adelinnb,

Hyde here from Shopify.

In order to stop being charged for your Shopify account, you will need to close your store. Please do so by following this guide, and once you have done that please visit our help center and create a support request so that we can look into the refund options for you.

This is the next step so I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

All the best, Hyde.

Andrew | Social Care @ Shopify 
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