multiple orders with same address

[SKTEDS]

Hi all,

We have identified multiple orders associated with the same address: 8140 NW 74TH AVE UNIT 3, MEDLEY, FL 33166-7454. This address is linked to a forwarding company. These orders have been marked as high fraud risks, despite being successfully processed through Amazon Pay or PayPal. Given our protection against chargebacks, I'm contemplating whether it's advisable to proceed with these orders.Furthermore, I'm uncertain about the potential challenges when serving such orders, especially in cases involving theft. If anyone has encountered a similar situation, your insights and experiences would be greatly appreciated. Thank you.

[PaulNewton]

---

@SKTEDS wrote:

I'm contemplating whet..

---

Some will say "have you contacted the customer"..

Really though can you afford the loss as a learning experience?

If not then there is no contemplating it's not even a question you should ask, just cancel it.

Don't let greed for some sale lead to being scammed when every alarm is going off that you cannot afford.

If you can afford to waste time & money contact the customer about not being able to ship the goods until payment is finalized (in a bank account set aside for suspect purchases in case of chargebacks).

[Lee-Strong-SEO · Accepted solution]

Hi there,

It's prudent to be cautious in these situations. Handling orders marked as high fraud risk can be tricky, especially when they're associated with forwarding companies.

Indeed, each order needs to be weighed against the potential risk it carries. If the profit margin on the orders is sufficient, and the risk of chargebacks is mitigated by your payment providers, you might consider proceeding but with due diligence.

Before making a decision, try to verify as much information as possible about the orders and the customer. Additionally, there are specialized apps and services that provide an extra layer of security. One such service you can look into is Eye4Fraud, which offers various features to help merchants prevent fraudulent activities.

Best of luck with your decision. Let us know how it goes!

[SKTEDS]

Thank you for your response!

The intriguing part of this situation is that even Amazon Pay didn't initially recognize the fraud. In fact, they advised us to proceed with shipping the orders, which were flagged as having a high potential for fraud. It was only after we reached out to the customer and discovered that they hadn't placed the order, and we advised them to ensure the safety of their Amazon Pay account. Following this, the customer contacted Amazon Pay, and it was only then that Amazon expressed concerns about the situation.

It's quite remarkable how these scammers seem to be quite clever and capable of avoiding detection even by the merchant processor...

Thank you!!