my account bigthinking not work

gamal123
New Member
9 0 0

I opened a new account, signed up, and linked the account with PayPal, but until now, the account is not working

Replies 7 (7)
Victor
Shopify Staff
Shopify Staff
2239 211 481

Hi @gamal123,

 

Thank you for reacching out. Can you clarify what the issue is exactly? Is your storefront or admin inaccessible, or both?

Victor | Social Care @ Shopify 
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gamal123
New Member
9 0 0

 storefront or admin inaccessible, or both? 

 BOTH

YOU CAN VISIT MY STORE AND CHECK IT   (  bigthinking )

Victor
Shopify Staff
Shopify Staff
2239 211 481

Hi @gamal123,

 

Is your myshopify.com URL bigthinking.myshopify.com? If so, the site appears to be online. What are you seeing when you try and access the admin and the storefront? The screenshot you've shared also shows the admin.

Victor | Social Care @ Shopify 
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gamal123
New Member
9 0 0

gamal123_0-1680641583405.png

 

gamal123
New Member
9 0 0

gamal123_1-1680641602997.png

 

Victor
Shopify Staff
Shopify Staff
2239 211 481

Hi @gamal123,

 

Okay, thank you. Could you please try loading the admin in a different browser, such as Google Chrome, Safari or Firefox, and let me know if you're still getting this 500 error message? Please also make sure you're using the latest version of a supported browser when accessing the admin.

 

If the issue is present in different browsers, please contact our support team directly for further assistance.

Victor | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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gamal123
New Member
9 0 0

gamal123_0-1680636987743.png