Hey, @Blingnyc.
Welcome to Shopify Community. My name is Olivia and I work here.
Thanks for your post. Based on the description of the issue you have described I would recommend contacting our 24/7 Support team directly for 1:1 support. Since this is the best path forward in this situation I've locked this topic, and marked this as the solution for the benefit of others.
Warm regards,
Olivia | Social Care @ Shopify
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