My checkout prices are higher than the listed prices

Tryclone
New Member
2 0 0

Hello. On my store blacksclothing.com, I see that for a lot of items there is one price there is listed, but then when you click on it for check out, the price gets higher. How can I fix this? I think that is very misleading and can probably cause abandoned cart issues as well.

Replies 3 (3)
Lilith
Shopify Staff
Shopify Staff
603 72 171

Hi, @Tryclone!

My name is Lilith, I'm on the Social Care team at Shopify.

I took a look at the link you provided and see that the pricing hasn't changed in my view. I took a quick GIF recording to show you what I see below.

 

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Do you happen to have a currency converter installed or activated on your site that changes prices based on the visitor's location?

 

 

Lilith | Social Care @ Shopify 
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Tryclone
New Member
2 0 0

Hello @Lilith. Thank you very much for taking a look. Interestingly enough, some of the prices seem to match, but there are still some that are off. When you go to the new arrivals section under women’s clothing and sort the pricing from low to high, a few of those have different prices listed at check out than the original listed price. A freelancer created the store for me, but they only fixed one item after I told them about it and I’m not sure if I’m trying to go through the trouble of having them go through it again.

Lilith
Shopify Staff
Shopify Staff
603 72 171

@Tryclone I took another look and when I go to the navigation bar and hit Women's > New Arrivals, there isn't a sort option, but there are quite a few products in there.

Do you have a specific example that I can look at in terms of a product that you already saw this occurring on? If you drop the link here to that product I can test it on my side to see what happens in the checkout.

Lilith | Social Care @ Shopify 
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