My first payment not showing #1001

Solved
DaveClark
Excursionist
26 0 4

Got my "Your first payout is on its way!" email.  I only created two test payments:

#1001 - £15.50 - no fees taken   and not recorded anywhere on my first payment
#1002 - £31.00 - charges 2.2% + 20p = 88p

any ideas why I #1001 has not been processed on my first payout?

Accepted Solution (1)

Accepted Solutions
Trevor
Community Moderator
3099 402 633

This is an accepted solution.

@DaveClark 

If no fees were taken, then I suspect the first order was paid through an alternative payment method and not Shopify Payments. You can check this by opening the order and scrolling down to the order timeline to see which payment provider appears. 

For example, if the order was processed through Paypal instead of Shopify Payments, then the funds would have been deposited into your Paypal account. You can see what payment providers you have enabled in your store by going to Settings/Payment Providers. 

Let me know if you have any questions. 


Trevor | Community Moderator @ Shopify 
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Replies 2 (2)
Trevor
Community Moderator
3099 402 633

This is an accepted solution.

@DaveClark 

If no fees were taken, then I suspect the first order was paid through an alternative payment method and not Shopify Payments. You can check this by opening the order and scrolling down to the order timeline to see which payment provider appears. 

For example, if the order was processed through Paypal instead of Shopify Payments, then the funds would have been deposited into your Paypal account. You can see what payment providers you have enabled in your store by going to Settings/Payment Providers. 

Let me know if you have any questions. 


Trevor | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

DaveClark
Excursionist
26 0 4

Thanks Trevor, that was it.