My name is showing up on customers bank statement instead of business name when they use AMEX

KrisKasper78
Visitor
2 0 1

When customers use an AMEX to check out with Shopify Payments, their statement shows my name when it should show the business name. Does anyone know how to fix this?

 

I have the Customer statement descriptor set to the business name. 

 

 

Replies 7 (7)

Victoria
Shopify Staff
2093 148 247

Hi, @KrisKasper78.

 

Welcome to the Shopify Community!

 

To confirm, would you like to edit how your name appears on customers' billing statements?  

 

To edit this section, please follow the steps listed below.

 

Edit customer billing statement:

  • From your Shopify admin, head to Settings > Payments section. 
  • In the Shopify Payments section, click Manage.
  • Scroll down to the Customer billing statement section.
  • Enter a customer statement descriptor and phone number, then click Save.

Editing/changing the customer statement descriptor reflects what is on your customer's credit card bills when they make a purchase on your store. For more information on configuring Shopify Payments and editing your customer statement descriptor, check out our help center resource. If you've confirmed this section has your business name and the information on the billing statement still displays your name, please submit a support request via the Shopify Help Center.

 

Additionally, you can also edit the way payouts are described on your bank statements, under Payout details > Payout statement descriptor. See the screenshot below.

 

Lastly, I'd love to hear more about your business and share some applicable resources. What kind of online business do you have, and what are you currently working on?

 

I look forward to hearing back.

Victoria | Shopify 
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Jinxed071202
Visitor
1 0 0

Hello Victoria, I have manage to change my name on the e customers statement, however, my personal address is still showing. Id like to change it to a P.O. Box. How can I accomplish this?

summerloving
Visitor
2 0 0

did you manage to fix it? i have the same problem

Victoria
Shopify Staff
2093 148 247

Hi, @summerloving.

 

Welcome to the Shopify Community and thanks for joining the thread!

 

Were you able to see my previous post on editing the customer billing statement?

 

By editing this section, it reflects what is on your customer's credit card bills when they make a purchase on your store. We have included in-depth steps in our help center resource.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

KrisKasper78
Visitor
2 0 1

The solution provided did not fix the issue for me. It’s not resolved.

Victoria
Shopify Staff
2093 148 247

Thanks for following up, @KrisKasper78.

 

If the above steps have not helped resolve the issue, I recommend getting in touch with our team via the Shopify Help Center so we can assist you with this. 

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

summerloving
Visitor
2 0 0

Thank you… I will contact the Shopify help center since the steps above didn’t resolve it.  @KrisKasper78 please let me know if you are able to fix it.