My name is showing up on customers bank statement instead of business name when they use AMEX

My name is showing up on customers bank statement instead of business name when they use AMEX

KrisKasper78
Visitor
2 0 1

When customers use an AMEX to check out with Shopify Payments, their statement shows my name when it should show the business name. Does anyone know how to fix this?

 

I have the Customer statement descriptor set to the business name. 

 

 

Replies 12 (12)

Victoria
Shopify Staff (Retired)
2398 162 290

Hi, @KrisKasper78.

 

Welcome to the Shopify Community!

 

To confirm, would you like to edit how your name appears on customers' billing statements?  

 

To edit this section, please follow the steps listed below.

 

Edit customer billing statement:

  • From your Shopify admin, head to Settings > Payments section. 
  • In the Shopify Payments section, click Manage.
  • Scroll down to the Customer billing statement section.
  • Enter a customer statement descriptor and phone number, then click Save.

Editing/changing the customer statement descriptor reflects what is on your customer's credit card bills when they make a purchase on your store. For more information on configuring Shopify Payments and editing your customer statement descriptor, check out our help center resource. If you've confirmed this section has your business name and the information on the billing statement still displays your name, please submit a support request via the Shopify Help Center.

 

Additionally, you can also edit the way payouts are described on your bank statements, under Payout details > Payout statement descriptor. See the screenshot below.

 

Lastly, I'd love to hear more about your business and share some applicable resources. What kind of online business do you have, and what are you currently working on?

 

I look forward to hearing back.

Victoria | Shopify 
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Jinxed071202
Visitor
1 0 0

Hello Victoria, I have manage to change my name on the e customers statement, however, my personal address is still showing. Id like to change it to a P.O. Box. How can I accomplish this?

summerloving
Tourist
3 0 1

did you manage to fix it? i have the same problem

Victoria
Shopify Staff (Retired)
2398 162 290

Hi, @summerloving.

 

Welcome to the Shopify Community and thanks for joining the thread!

 

Were you able to see my previous post on editing the customer billing statement?

 

By editing this section, it reflects what is on your customer's credit card bills when they make a purchase on your store. We have included in-depth steps in our help center resource.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

KrisKasper78
Visitor
2 0 1

The solution provided did not fix the issue for me. It’s not resolved.

Victoria
Shopify Staff (Retired)
2398 162 290

Thanks for following up, @KrisKasper78.

 

If the above steps have not helped resolve the issue, I recommend getting in touch with our team via the Shopify Help Center so we can assist you with this. 

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

summerloving
Tourist
3 0 1

Thank you… I will contact the Shopify help center since the steps above didn’t resolve it.  @KrisKasper78 please let me know if you are able to fix it. 

BKX9742
Visitor
1 0 1

I know this is an old post but did you happen to get resolution to this? Same issue here - Customer checked out via Amazon Pay using an AMEX and wrote in to my customer support screaming to high-hell about why his payment went to a personal account instead of a business... I verified that my payment descriptor is and has always been set to my store name, never to personal.. No idea where this is pulling from and Shopify Billing back end team can't figure it out either... Very alarming that our PII is just thrown around like that! This is critical to fix!

summerloving
Tourist
3 0 1

I haven’t been able to fix it 

justAsking
Not applicable
1 0 2

I am having the same problem. This is very dangerous, especially for many social media influencers with large followings using shopify stores to sell merchandise. I don’t feel comfortable with my personal address being on statements. Hopefully something can be done about this 

214decor
Tourist
6 0 3

My store descriptor is showing up the way I typed it, but it's adding a city and state that is old...I've been in a new state for 4 years and everything I have with Shopify has been updated to that new address the entire time. I read another thread that says it's based on the info you put in for your store details when you first opened, and the only way they were able to fix it was going to the Shopify finance team (apparently not billing, finance).

alivingtribute
Tourist
4 0 3

Having same issue currently