My shop has just suddenly stopped charging shipping rates

1 0 1



I have just noticed that my shop has just stopped charging shipping rates when orders have come in.  I have checked my shipping zones etc and all should be fine. Everything was fine on Sunday.  Nothing has changed since then but all orders since Sunday have come through without charging shipping.  


Look forward to your reply.

Many Thanks

Replies 3 (3)

79 0 5

Hello @TheLinenGarden 


Shipping depend on many factors.

1) Can you please make sure your products are physicals? 

2) Do not activated free automatic shipping discount?
3) Are you using any app?


is this your store:



Can you please confirm above? 

Shopify Partner
26 2 7

@TheLinenGarden Please check your Shipping configuration are setup correctly


From your Shopify admin, go to Settings > Shipping and delivery.


Let me know if any questions

My team and I specialize in Powering eCommerce Shipping infrastructures, Fulfillment, and Customer Returns for businesses, via our Shipping Platform

I'm usually available Monday to Friday from 7 AM to 9 PM EST and will be excited to meet and connect with you to better understand your work in the community.

Shopify Partner
675 34 95

Hi @TheLinenGarden,

If you have recently installed or updated any apps, it is possible that there is a conflict causing issues with your shipping rates. Try disabling any recently installed apps to see if this resolves the issue. Also, place a test order on your store to see if the issue persists. This will help you determine if the issue is isolated to a specific product or shipping zone.

Customer Success @ PluginHive
Shipping Automation | FedEx shipping | Multi-carrier shipping | Shipment Tracking | Australia Post shipping