My shopify payments is not showing in checkout.

czechabolic
New Member
4 0 0

Hello, i'm trying to setup my shopify payments and i activated my shopify payments, i did the test mode and it did work, however when i turned it off it stopped working and the only thing that's working for payments is paypal, how can i solve it without using any other provider?

Replies 3 (3)

Kimi
Shopify Staff
1511 169 261

Hi, @czechabolic.

 

To confirm, you've successfully set up Shopify Payments on your store but cannot see the gateway on your store's checkout, is that correct?

 

One of the potential reasons this may be happening is if a Shopify Payments account is on hold. This means that our accounts team and banking partner are currently in the process of reviewing your account, as part of a security measure. While a review is being conducted, oftentimes a Shopify Payments account can be put on hold by our accounts team, which prevents it from being available on a store's checkout. You can learn more about the Shopify Payments account review and verification process in this guide.

 

To check if a review is currently being conducted on your Shopify Payments account, you can check for the following:

 

  1. On the homepage of your Shopify admin, check if you have a yellow or red banner outlining the status of your Shopify Payments account and any next steps you may need to take to activate it. Take a look at the image below for an example of what a banner on your admin may look like.

    Kimi_0-1687743620755.png

     

  2. If you're the Account Owner of your store, check your inbox to see if you've received an email from one of our accounts team in regards to your Shopify Payments account. If an email exists, the content should include further details on the status of your account, as well as any further information or documents that our accounts team may require from you.

 

If you don't see any of the above on your end, feel free to share a link to your website here so that I can navigate to your checkout and see if I can spot the Shopify Payments gateway from my end. Otherwise, because we can't check your Shopify admin or account via the Community Forums, you can contact our live support team so that they can help further investigate the situation in more detail.
 
To contact our live support team, you can login to your store via our Help Center here. Once logged in, select a topic that best fits your query or situation. From there, you'll be taken to a page with a list of relevant support articles, and you can scroll to the bottom of that page to select your preferred contact method with our team.

 

We'll then be able to take a closer look at your account from our end and provide you with any updates to your Shopify Payments account, where available.

Kimi | Social Care @ Shopify 
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czechabolic
New Member
4 0 0

Ok, my account is on hold from yesterday, what should i do then please?
Thank you for your reply!

Kimi
Shopify Staff
1511 169 261

@czechabolic 

 

Have you received an email from our accounts team with more information on your account hold, and any potential next steps you may need to take?

 

If not, from here you'll need to contact our live support team so that we can investigate your account in more detail from our end and provide you with your most appropriate next steps. As we can't do this via the Community Forums, due to security reasons, you'll need to follow the instructions I listed in my earlier reply to get in touch with our live support team via the Help Center. They'll be able to further assist you from there.

Kimi | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog