My Shopify payout balance is zero after getting an order thru TikTok shop

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Hello, I received orders on march 21 and so on but my Shopify payout balance is zero dollars. How can I get my payment?

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Reply 1 (1)

Shopify Expert
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If the customer made the order on TikTok Shop then the payout would be there, not Shopify.


If they paid you on Shopify, then check the order timeline and your payout details, you'll likely find the answer there.

• Creator of Order Automator (automate tagging, fulfillment, Amazon, notifications + more)
• Shopify developer for 10+ years, store owner for 7 years
• I also make guides like Shopify Automation Tips and How to Deal with Fraud / Chargebacks