my store is inactive and shopify support team and technical team don’t respond

my store is inactive and shopify support team and technical team don’t respond

yousaf128
New Member
17 0 0

hello everyone please help me 

my store is inactive i will create a ticket before 48 hours still don’t respond form technical team and support team 

am very worried about my payout and my store 

i will ship all products to my customers but shopify don’t respond 

kindly help me what issue 

my store link is 

https://libassuljanna.com

plz help me 

Reply 1 (1)

Victoria
Shopify Staff
2274 154 262

Hi, @yousaf128.

 

Thanks for reaching out and posting to the Shopify Community.

 

I understand that your store is currently inactive, you've created a support request however, you haven't received a response within 48 hours. I can certainly understand the urgency to have this resolved and will do my best to point you in the right direction.

 

Since you previously created a support request, I encourage you to reply directly to it if you're able to locate it in your inbox, spam or junk folder. This will ensure that it's reaching the team you spoke with earlier and any further questions you have would be best addressed by this team. 

 

If you're unable to locate your support ticket, you can create a new support request via the Shopify Help Center. When accessing the help center, you'll need to log into your account for authentication and security purposes. On the following page, you can select a topic that best pertains to your issue and scroll down to the very bottom of the page to access our support contact options.

 

Through our community forum, we are unable to authenticate or access account-specific information. If you have any non-account-related questions that come to mind, feel free to share them here and I'll take a look.

 

I hope this helps!

Victoria | Shopify 
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