My trial is over and shopify is billing me 29$

loopzbr
Visitor
1 0 0

I added my credit card on shopify to get the $29 plan for 14 days free. The trial ended today, 02/19. I didn't make any sales and I wanted to deactivate my store but I can't do that because they are charging me the 29$. Where's the trial period? I don't want to pay it, I was just testing the platform. Maybe I'll come back to shopify in the future to try one more time, but not now.

Replies 4 (4)

AvadaCommerce
Shopify Partner
3879 839 957

Hi @loopzbr 

 

You can do it by following the steps below to deactivate your store :

  1. From your Shopify admin, go to Settings > Plan.

  2. Click Cancel subscription or Pause or deactivate store.

  3. Click Cancel subscription and close store or Deactivate store.

  4. Select a reason for the deactivation, and then click Continue.

  5. Enter your password, and then click Close store or Deactivate now.

(I'm attaching the document here in case you want to learn more about Shopify Pausing or deactivating your store)

This will close your store, remove you from active billing, and restrict all access to the account itself. Shopify will need the account to be closed before a refund request can be considered.

As per Shopify Terms of Service, they will not offer refunds after you pass the 14 days trial and be charged for the paid plan, but if your store was recently closed then they may be able to offer an exception. Contact directly Shopify Support here to submit your request. 

 

If you feel like this answer is helpful, please mark it as a SOLUTION.

Hope you could sort out the problem soon.

banned

Summer
Shopify Staff
1293 316 222

Hey, @loopzbr! Welcome to Shopify Community!

 

Billing for your Shopify subscription happens at the beginning of your subscription cycle, and your first subscription cycle begins when the trial period ends. Since your store was still active when the trial ended, an invoice for your first subscription was generated in order for you to keep your store active. Outstanding invoices need to be settled before you can close and deactivate your store.

 

Since you no longer want to continue with your store, you have two options to proceed with to deactivate it. First, you can leave your invoice unpaid. If you miss paying your Shopify subscription bill or if a payment fails eight times, your store will be frozen after the last failed payment attempt. A frozen store is as good as a closed store. The other option is to settle the invoice and close the store. As mentioned by @AvadaCommerce we don't provide refunds as per our Terms of Service, however, you may visit https://bit.ly/3cJkx8V and create a support ticket to request a refund and we'll see if we can provide an exemption.

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tmccormick
Visitor
1 0 0

So you say it will charge you 3 times. It has tried to charge me 9 times and is trying to charge me a 10th. I thought it would just freeze and leave me alone?

Summer
Shopify Staff
1293 316 222

Hey, @Tmccormick! Welcome to Shopify Community!

 

I'd love to provide clarification around your billing concern. Our process has recently changed and invoices are now tried a total of eight times before a store becomes frozen. I've edited my previous response to reflect this update. If you need more information about frozen stores, you can refer to this page.

 

It should no longer charge you after the 8th attempt, however, if it is, you can get in touch with our support team and request they look into your billing. Alternatively, you can ask them to close your store on your behalf. If you would like to do this, you can head over to our Help Center and chat with the AI assistant to be connected with a support advisor. 

 

Let me know if you have other questions about billing or frozen stores and I'll be happy to help you further!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog