my website doesn't allow users to add the product to cart PLEASE HELP!!!!!

[user12345678987]

I need to launch my website now! but, my product does not have an add to cart button and the pay button is not working. I tried everything i could.

[Imogen]

Hi there, @user12345678987. Thanks for bringing this button situation to the Shopify Community. I know that you're eager to have this issue looked into, so I'm hoping we can make some headway here to together on getting things resolved.

Situations like this, where buttons are broken or are not appearing in your theme, usually suggest that there's some broken coding within your theme for these buttons. It's difficult for me to say this for sure since I cannot access your store via the Community, but I have a few questions I'm hoping you can answer that can help us confirm if this is the case or not:

• Can you tell us what theme you're using in your store?
• Can you tell us where you downloaded this theme from, or if it came included in your store?
• Are you currently on the Free Trial plan?
• When did you first notice that this was happening?
• Have you recently made any coding changes to your theme? Have you installed any applications recently to your store?

As your describing a situation that would be impacting the customer's ability to complete a purchase from your store, I'm also going to recommend that you reach out to our Live Team for assistance. I recommend requesting a callback, so you can speak with someone over the phone as they work with you to investigate this issue. You can use this link here to contact them.

If you have any questions for me, please follow up with me here and ask away. Additionally, please let me know how things go if you reach out to the Live Team for some help!