Need help cancelling an order?

[Richard95]

How can I cancel my order

[Blair · Accepted solution]

Hi @Richard95,

Thank you for reaching out to the Community. I'd be happy to provide some assistance with this request, to ensure it gets resolved. To confirm I'm fully understanding, you're looking to cancel an order that you placed online correct?

If so, I'd encourage you to contact the shop that you purchased from for guidance on how you can cancel your order. They will be able to share more information with you and answer any other questions that you may have. 

To share some insight, Shopify is a platform used by many merchants to sell online. We do not however, manage the day-to-day operations or intervene in the order process. If you placed an order online, I'd encourage you to check out our Order FAQ Page for more information on how to proceed.

Please let me know if you have any other concerns.