Need help with payment ID verification?

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i'm trying to set up a shopify account for my son in my name but connecting it to his monzo business account as he wants to start a small business but i dont want to use my own bank account as it will affect my taxes - however when i go to the payments section it says i need to verify his ID, is this because its asking to verify the bank account i've connected or is it trying to verify my identity as the shopify account holder and its just confused ? ive tried making a support ticket on the matter but it said shopify can't be reached. Thanks

Replies 2 (2)

Shopify Staff
1925 256 228

Hi @FeelCoZee,


Thanks for reaching out to the Community! I'd be happy to provide some assistance with this request, to ensure it gets resolved. 


If you're being asked to provide documents for verification purposes, you will want to ensure it matches the name listed on the account. This will allow us to successfully review those details and advise on how to proceed. If you're still unsure on how to proceed, you can connect with us directly. Our support team will be able to get you authenticated and take a closer look.


To connect, you can: 


  • Head over to our Help Center:
  • In the virtual assistance chat box, type 'Contact Support'
  • This will prompt you to log into your shop
  • Once logged in, you will see the option to chat with an advisor


Please let me know if you have any other questions. 

Blair | Shopify 
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I appreciate u reaching out but I’ve already sorted out the problem, thanks for your time