Need to Hide Carrier-Calculated Delivery Dates!

[lifetimerint]

Hi everyone 😅- 

Firstly - I'm using the free Debutify theme-

I'm at a loss trying to resolve how to hide delivery dates from auto-calculated carrier rates at checkout such as UPS Ground, and I really need some help! This issue is causing serious discrepancies between my company's delivery statements and what the checkout is saying. I need the auto-calculated rates to work in order for the customers and our office to pay about the same in shipping costs. To mitigate false expectations about delivery times, I've been using flat rates on the website named "Economy: Estimated delivery 2-4 weeks" but this is very detrimental to everyone because the actual shipping costs are much lower or much higher according to the shipping destination and the type of product.

The products my company makes are made-to-order and delivered over 2-4 weeks or longer, there is no inventory to pull from to accommodate what UPS Ground is saying at the checkout of 1-7 days. Again, I have tried to have my team use custom flat rates to resolve this issue temporarily by inputting the name of the rate "Economy: Estimated 2-4 weeks delivery time), but the issue is that flat rates are often too high or too low and are costing the company hundred's of dollars to compensate for!

I WANT to use the auto-calculated rates from UPS Ground for customers to select at checkout without them getting a contradictory delivery statement from the checkout page (note: the product pages DO say the estimated manufacturing and delivery time - but this could be easily overlooked and cause people not to take us seriously). It is very incohesive and poor presentation/professionalism to have UPS ground saying they're products will arrive in 1-7 days, but also for our flat rates to be very difficult and cumbersome and inaccurate to configure for every region in the USA or other countries!

I have already turned OFF "Expected delivery dates", but they are still showing! This isn't right and I'm very annoyed about it.

I have been testing this, on state-local delivery's only for the moment, and here are two screenshots:

See that the setting is off:

And that the estimated delivery is STILL showing anyway:

I would be grateful for help with this issue! It is a pretty desperate problem affecting my team's working relationship with a client and I have been trying to delegate to my marketing / development team to fix this but they aren't able to/don't know how due to a lack of experience with Shopify, so I'm trying to see if I can get support to resolve it on my own this week. 

Thank you for your consideration! 🙏

[Anindita]

Hi @lifetimerint,

As per our knowledge of Shopify Shipping, it currently does not provide an option to add buffer time to the estimated delivery date. However, you can explore alternative solutions such as apps like PH MultiCarrier Shipping Label app. These apps offer the functionality to include buffer times, allowing you to display carrier-calculated rates and provide more accurate estimated delivery dates to your customers.

[THGy]

Would love to know if you've found solutions to this as I'm experiencing the same issue! 

[mom-n-pop]

I, too, have turned off expected delivery dates but they are still showing. We have many orders in stock but we also build custom orders, so a "one size fits all" approach will not work for us at all. I just don't want ANY expected deliver dates to show until after I have shipped and it is on the carrier and not on our store. Some orders will go out same day, some in a week, and, the waiting list for our large custom instruments is a year.

I have a product I am shipping today that shows an expected delivery date of June 21, 7 days ago.

Our clients are usually pretty good with it and we do tell them in the product description that it takes a week or so to build the product, but it adds time to answer emails and raises unreal expectations.

Some folks will order expedited delivery and some slower. It may take a day to ship to neighboring Washington State, but 4 or 5 days to Florida.

We need to be able to turn this feature off until we order the label and the delivery date has a better relationship to reality.

[chewyandrey]

I found this out by changing the store language.   Go to Themes > 3 dots > Edit theme content and then find these headings 

"Checkout shipping estimated delivery date", "Check out delivery" and "Checkout shipping other method" and then update the yellow part. I can't remember what it used to say before but when I added my own words "Tracking info provided when shipped", it removed the delivery time of '7 to 10 days' or whatever it used to be by default before.

and assuming you still have this setting turn off under Settings > Shipping and delivery.  I believe this is just the 'order' processing time (the time it takes for the product to get made/ready and packaged.  The above setting that I changed in yellow is the actual shipping/mail carrier times.   I dont know why its broken into two different places like that but it's not user friendly.  But hopefully this helps!