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Nottinghamc9
Visitor
2 0 0

Hello! I quickly created this account as I am unable to access my main account. I am continuing to be charged $39 every month and I am unable to log in to shut down the store or do anything else. I would like someone to unlock my account or just shut everything down for me. My main account is nottinghamc9@gmail.com and I can be reached there . 
thank you and happy holidays

Replies 2 (2)

Ivy
Shopify Staff
1033 82 131

Hi there, @Nottinghamc9.

What problem or error exactly is preventing you from logging in right now? Can you please share a screenshot? 

For this, you will need to reach out to live support, as this is the only secure way we can access your account. Our live support can be reached here. Thanks so much!


Ivy | Social Care @ Shopify


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Nottinghamc9
Visitor
2 0 0

It is an Authenticator issue. It wants me to log in using authentication or recovery Code and I no longer have access to authentication