NEED URGENT HELLP - Cant add items in chart

[wildcacao]

Need urgent help -  we launch our website www.wildcacaocollective.com tomorrow Thursday 12/5 and now it suddenly stopped working to add products to the shopping cart. It just spins using desktop, and on the mobile the button turns white.

What's wrong?

Have made test-purchases before that worked. 

Please help!

Many thanks in advanced,

[PaulNewton]

Hi @wildcacao 

These are the forums, contact support directly

https://help.shopify.com/en/questions/#/contact/chat 

There is a typeerror in product-form.js

Uncaught TypeError: a is not a function

at n (product-form.js?v=35762392250326715141633271851:formatted:15:25)

at HTMLElement.onSubmitHandler (product-form.js?v=35762392250326715141633271851:formatted:41:35)

If you recently modified your theme code, either restore a backup, or rollback the code if possible.

https://help.shopify.com/en/manual/online-store/themes/theme-structure/extend/edit-theme-code#roll-b... 

If you recently installed an app that affects the frontend in some try disabling the apps front end features, app-blocks, or removing the app.

If none of the above lead to a resolution, you can contact me for emergency debugging services at paull.newton+shopifyforums@gmail.com please provide context: store name, theme name,problem description and any reproduction steps or events that may be related to the issue at hand.

[Gramacirr]

I had the same issue with not being able to delete items from the cart.  I was able to fix that issue by clearing cache and cookies from the browser.  

[Victoria]

Hi, @wildcacao.

Thanks for reaching out here in the community!

I understand you're not able to add products to the shopping cart on desktop and mobile.

Could you advise if you've made any recent changes to your theme code, any newly installed apps or settings adjusted? Could you also indicate what theme you're currently using?

On my end I was not able to replicate the issue you've described. I was able to add items to cart on desktop and on mobile the Add to cart button is functioning as expected. 

As mentioned below you can try rolling back your theme code to an older version of your theme to help indicate when the issue started. Another option is to preview your store in a fresh Shopify theme to see if the issue carries out on an unedited theme. 

I'd also like to congratulate you on your store launch! You've done a great job of sharing your brand's story, providing users with a how-to page and more information about your collective.

I'd love to share our Shopify Blog resource to help with driving traffic to your new store. We have a great guide that includes steps on how to run paid ads, engage on social media, utilizing content marketing and much more.

Keep up the great work!