Need your help please - Shopify payments did not work

[Angel_Yau]

An error message "There was an issue processing your payment. Try again or use a different payment method." shown when I was trying a test order. 

I contacted Shopify support, but the girl was disconnected after a few basic checking...

Thanks in advance! Any advice how to troubleshoot this one? Did anyone encounter the same issue before? 

Grateful if you could provide some advice. Thank you very much. 

[Blair · Accepted solution]

Hi @Angel_Yau,

Thank you for reaching out to the Community! I'm happy to provide some assistance with testing Shopify Payments, to ensure this gets resolved. As you've successfully set up your Shopify Payments and are now in the testing stage, it's important to touch on a few details.

To confirm, are you attempting to place a legitimate order (i.e using a real credit card) or have you activated test mode within Shopify payments? 

If you're attempting to place a real order, it's important to ensure the minimum spend amount is reached at checkout, or an error will populate. This dollar amount will depend on the shop's currency and is in place to ensure you don't lose money from the transaction, after fees are deducted. As your shop seems to be in USD, the minimum requirement to successfully check out is $0.50. I recommend attempting to place another order that's above this value to see if the issue is resolved. 

Alternatively, test mode for Shopify payments will allow you to simulate successful and failed transactions. I recommend checking out our Testing Shopify Payments documentation for more information on this, but will require specific credit card details (i.e test credit cards) to complete. 

If after attempting the troubleshooting steps mentioned above, you continue receiving an error, please feel free to Contact Support for further investigation. 

Please let me know if you have any other questions or concerns.