I just regained access to my shopify account and need to update my banking information for payouts because my old bank account was closed. I do not have access to that old number in order to change the new account information. Please help.
Thanks for getting in touch.
This will need to be updated by our payments team via authenticated support.
To change your account details securely, please contact our live support here at this link. This is the only method through which we can access your account and provide assistance.
You can reach our live support by following the prompts provided by the virtual Help Center assistant. Thank you for your cooperation!
Thanks for joining this thread!
I'm sorry to hear that you have been waiting on an update.
Typically, responses are provided within 24-72 business hours on average by escalated teams. However, please note that occasionally response times may be longer due to high volumes of inquiries. If you have been waiting for a response longer than the average turnaround time mentioned, I recommend contacting live support for an update. You can reach live support by following this link. Unfortunately, I don't have access to accounts or open tickets in the forums, as it is necessary to maintain authentication and security practices. Our dedicated team will be more than happy to assist you further through live support. Please follow the prompts given by the virtual assistant to access support.
Thank you for your patience!
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