Accepting credit cards, warehouses, and shipping and fulfilling orders
Anyone else having issues with Business Verification portion on Payments when starting a new store?
I've asked Shopify to assist, and they escalated but nothing yet and it's been weeks. I've contacted IRS, everything is on file and available, to include my business name and EIN are exactly what is on this site. My business name is not a DBA. The exact name from my EIN document is defined and everything is correct. But on verification under payments can't get past this.
Anyone getting this error? Even when I clicked submit it acts like it does nothing and sometimes the screen banner vanishes, and it appears to work only to complain about this again the next day. I'm afraid if I can't figure this out, I have to use another platform.
Thx
Hi, @Citizen-22. Thank you for sharing all of that context! While we're unable to look into this further in the Shopify Community I can share some information to help.
To start, you'll want to ensure you're using the details found on a federal document issued by the IRS. We don't check against state-issued documents so please make sure you're using a federal document like an IRS EIN Confirmation Letter (CP-575), or a 147c letter. You'll also want to ensure you are typing this information in rather than copy and pasting it. Some things to keep in mind as you type this in:
If you're still having trouble with this you'll need to speak with our support team through the Help Center so we can help further. If you already have an open ticket about this with our support team I'd recommend replying directly to that thread as well.
Erin | Shopify
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Hey again, @Citizen-22. Thanks for following up with us! Questions around your trial period are best directed to the folks assisting you with this verification process. As they have already authenticated you (something we're unable to do here in the Community Forums), they'll be able to provide you with some insights into how your free trial time was being handled during this verification process.
Imogen | Social Care @ Shopify
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Hey-- I'm having a similar issue. They are having trouble verifying my EIN because I created it newly, and didn't know it takes the IRS a couple weeks to move it to permanent records and pass a TIN check-- even tho they give it to you right away. I'm not locked out and unable to receive payouts until the issue is resolved, but customer support is a total joke. Were you able to get your issue resolved eventually? What ended up happening?
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