no longer be permitted to use Shopify Payments as your payment gateway

Solved
Gino2
New Member
1 0 0

Ticket ID is 25867630.

I made a test order with another credit card. it was on high fraud but it was my card. The credit card was my family's credit card. My account was on hold first, sent my ID's. Next day I get a message saying no longer be permitted to use Shopify Payments as your payment gateway.

Some Help!

Accepted Solution (1)

Accepted Solutions
Moira
Shopify Staff
Shopify Staff
938 121 150

This is an accepted solution.

Hey @Gino2,

Have you received an email from our team regarding your account at all? If so, they are the only team who is able to assist you with this, so your fastest option is to contact them by replying to the email they sent with your concerns so they can help out.

I can assure you that your ticket will be in the correct hands and you will hear back soon. You're welcome to contact a live representative via the Help Center at any time for an update on your ticket. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Please visit this link: https://bit.ly/3cJkx8V and log in to your account to create a support request.

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

Issue Summary: Require update on ticket #25867630 regarding Shopify Payments hold.

Since contacting support is the next step for resolving your query, I've marked this reply as the solution for the benefit of others who may discover this topic.

Thanks!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)
Moira
Shopify Staff
Shopify Staff
938 121 150

This is an accepted solution.

Hey @Gino2,

Have you received an email from our team regarding your account at all? If so, they are the only team who is able to assist you with this, so your fastest option is to contact them by replying to the email they sent with your concerns so they can help out.

I can assure you that your ticket will be in the correct hands and you will hear back soon. You're welcome to contact a live representative via the Help Center at any time for an update on your ticket. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback.

Please visit this link: https://bit.ly/3cJkx8V and log in to your account to create a support request.

In order to save some time, and help the Support Advisor you speak with to pick up from where you and I have left off, I am going to provide you with a summary of the issue as I understand it. You can share this summary at the beginning of your conversation with the agent to bring you both up to speed and help to get your answers as quickly as possible.

Issue Summary: Require update on ticket #25867630 regarding Shopify Payments hold.

Since contacting support is the next step for resolving your query, I've marked this reply as the solution for the benefit of others who may discover this topic.

Thanks!

Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog