No Match

KevinCho
Tourist
4 0 1

I'm using payment function on test mode and use the Test credit number, but after filling in as required, it gives the following:

image.png

and sometimes it shows "This transaction cannot be processed", "Street address and postal code do not match" or "The credit card is declined", etc. 

I don't know what the problem is and how to resolve it. 

Replies 15 (15)
Dallas
Shopify Staff
Shopify Staff
915 61 189

Hi, there.

 

This is Dallas from the Social Care team.

 

To be perfectly honest I don't have any reasons that come to mind right away about why this might be happening so that makes me think it might be a cache issue. Can you try resetting the cache on your browser? This is a link that has all the information about how to reset the cache for your browser.

 

If that doesn't clear the issue can you take a look at this link here and tell me if you were able to go through all of these steps. The biggest thing that comes to mind is that the test mode might not actually be activated. 

 

I look forward to hearing back from you.

Dallas | Social Care @ Shopify
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KevinCho
Tourist
4 0 1

Hi there,

I reset cookies, and I continued to fill in for payment, but I get "Your payment could not be processed at this time, please try again in a few minutes".

image.png

Thank for reading!

Dallas
Shopify Staff
Shopify Staff
915 61 189

Thank you so much for following all the steps that I shared. 

 

Can you share the URL of your store so I can try a test order? This way I can see if my computer processes the same error. 

 

Much appreciated. 

Dallas | Social Care @ Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

KevinCho
Tourist
4 0 1

Hi Dallas,

 

Thank you for your replying, I already resolved my problem through online chat.

Dallas
Shopify Staff
Shopify Staff
915 61 189

Wonderful! Glad to hear you were able to resolve the issue. 

 

If you ever need more assistance please let us know. We're happy to help. 

Dallas | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

alejobs
New Member
1 0 0

@KevinCho wrote:

Hi Dallas,

 

Thank you for your replying, I already resolved my problem through online chat.



Could you tell us how did you solve it? (I have the same problem)

paulp3330
New Member
2 0 0

Can you share the solution please as we are also having the same problem with a couple of customers.

 

Thanks

 

LittlesLab
New Member
2 0 4

I am also having this problem with my customers and would really appreciate knowing the solution. 

KevinCho
Tourist
4 0 1
Hi there,

My problem happened in the testing phase. I made products' prices less than
$1 before, so I changed prices more than $10.

Thank you!
Liam15
New Member
2 0 0

Hi Kevin,

I know this thread is from a long time ago but I'm having the exact same problem to the T, can you remember how you solved this?

Thank you,

Liam

Liam15
New Member
2 0 0

Don't worry, just read the second one 🙂


manninm5033
New Member
2 0 0

Can you please tell me how you resolved this? The same thing is happening to me. 

Morgenl12
Tourist
4 0 1

What was the resolution? I am having this problem personally and have gotten the run around for three weeks with no resolution. Help!

Morgenl12
Tourist
4 0 1

Hi! I’m having the same issue, can you reach out to me at hello@risenboutique.com and maybe There is similarity in why it’s happening to us? Shopify has given me the run around for weeks on this. 

PaulNewton
Shopify Partner
4205 303 899

@manninm5033  , @Morgenl12 can you verify you tried all troubleshooting steps offered so far?

If you only need to test notifications,etc try making draft orders instead

 

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