NO PAYOUTS for 2 weeks! Saying to "contact support" BUT NOTHING HAPPENS

AkShops
Shopify Partner
1 0 0

Payouts have been on hold 2 weeks now!!! We have been still fulfilling the customers orders and paying suppliers. We can't function much longer with out any revenue. We need payouts and we have not received any of our payouts in almost 2 weeks!!!! I have contacted support almost every day to get an update or resolve this issue but I am not hearing anything back about this issue. One simply can't run a business only incurring expenses and not taking any revenue. Worst part is we have been trying to get this resolved almost 3 weeks before Black Friday and 3 days before black friday we are still facing these issues. Ultimately destroying our entire black friday rollout due to the lack of support on this issue. Can this problem be solved please???!

Reply 1 (1)
Sophia
Shopify Staff
Shopify Staff
1608 106 204

Hello, @AkShops.

 

I understand that this has been a stressful experience, especially leading up to Black Friday.

 

For security reasons, I am not able to view the details of your case from this public space. Any account-specific inquiries like those regarding payouts or billing need to be handled securely through the Shopify Help Center.

 

Once you have created a ticket, it's important to keep all communication regarding that matter in the same place for the quickest response time, as the person handling your ticket has the full context on the case and will reply as soon as there's an update. Requests like this one will be escalated to a specialized team, so if the issue remains unresolved or if you have further questions regarding your payouts, please respond directly to your existing support ticket rather than creating a new one. Thank you.

Sophia | Social Care @ Shopify 
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