No Shipping Options At Checkout / Shopify Not Charging Customers For Shipping

StreetBeast
New Member
2 0 0

Hello!

I am having a lot of trouble setting up shipping options for my site, www.StreetBeast.com.au , and after a lot of troubleshooting have run out of ideas.

When a customer places an order on my site they are not provided with shipping options, even though I have set up Standard and Express, and are instead just given free shipping automatically.

Free shipping is an option on my site, but should only be applicable to orders over $49.99.

I have attached images below of my shipping settings, and also an image of a test transaction that has reached the 'Payment' menu without being prompted to select a shipping option.

I would appreciate any ideas on how to fix this, thank you so much!

 

shipping1.jpg

shipping2.jpg

No Shipping Options Before PaymentNo Shipping Options Before Payment

Replies 3 (3)
Lana
Shopify Staff
320 38 42

Hello @StreetBeast

Thank you for including screenshots with this. 
First thing I am seeing is that you have rates for Australia only - were you testing the rates with an Australian address?

I tested your exact rates by recreating them on my own test store, and I found that they were working for me, so the issue may not necessarily be with the rates themselves. 

Looking just above the rates on your screenshot, I see that they are for products coming from a particular location which is blurred out on the top - have you made sure that your products are stocked at that location? The easiest way to check it would be by going to Products > Inventory on your Shopify admin, then clicking on the drop down on the top right to show all locations: 

17-42-11882-5256

From there, select the name of the location that you created rates for and see if any products appear for it. If they don't you can go ahead and stock products at that location by following these steps here:

  1. Go to Products and open the product.
  2. In the Inventory section, make sure Shopify is selected in the Inventory managed by list. If you want to track that product's quantity, then make sure Track quantity is enabled.
  3. Click Edit locations.
  4. Check the locations that stock the product, and uncheck the locations that don’t stock the product.
  5. Click Save.

If you prefer to see how this is done, I also have a great video from our Help Centre that goes through this process:

If you find that none of the above has helped, please do reach out to us through this link here so that our team can have a closer look at this issue for you. The reason I am redirecting you is because at the moment we are not able to access account details via the Shopify Community. 

Lastly I just wanted to add that since you included the link to your store, I was able to take a closer look at it. Fantastic job! Your products are really neat and I especially love how you have a 'Questions?' section laid out in an FAQ format, very accessible and makes the website look overall very professional!
When I scrolled to your footer I did notice that you still have 'Powered by Shopify' at the very bottom, so to further add to the professional look of your store I would recommend removing it. The way to go about this is as follows:

  1. From your Shopify admin, go to Online Store > Themes.

  2. Find the theme that you want to edit, and then click Actions > Edit languages.

  3. In the Search translations box, type powered.

  4. In the Powered by Shopify box, use the space bar on your keyboard to type a single space. You can repeat these steps for the Powered by Shopify HTML box, which appears on your store's Opening soon page if your store is password-protected.

  5. Click Save.

All of this and even a video guide can be found in our help doc on the topic here.

Let me know if you have any other questions and I will be happy to help!

Thanks. -Lana

 

 

Lana | Social Care @ Shopify 
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StreetBeast
New Member
2 0 0

Thanks so much Lana!

I am testing with an Australian address, but at no point in the checkout process does it actually ask me for a Shipping Address, just a Billing Address.

I thought unchecking this box would solve the issue, but unfortunately it still isn't asking for a shipping address.

billing12.jpg

 

And the drop-down menu for locations isn't available for me at all for some reason:

billing123.jpg

 

I'll follow the support link you shared and see if they can help any further, thanks again!

Lana
Shopify Staff
320 38 42

Thanks again for the screenshots! 

It looks like the dropdown is not available because you must have only one location on this store, which would mean that the rates are not working for a different reason. In that case, you are taking the right steps in following the support link - I would also recommend you link this thread when you get in touch with us there just to show what you have tried so far, it could help save you time! 

Lana | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog