no shipping rate found

New Member
2 0 0

I assume this is user error, but I just can't figure out what I am missing.



The intention is that we can ship from our main office, for domestic shipping.


I tried multiple addresses, all in the US and none of them worked. 


Any ideas what is going on? 

Reply 1 (1)
Shopify Staff
Shopify Staff
2015 203 343

Hey, @Shakespear.


Thank you for reaching out and bringing this to our attention!


I understand that your shipping rates are not showing up at checkout. However, looking at the screenshots, I'm not seeing anything wrong with your shipping settings. Since there isn't enough information for me to get a closer look, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center and log in to your account to create a support request.


I'd love to know if our Support team can help you identify and resolve this issue. Keep me posted!

Elias | Social Care @ Shopify 
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