Not able to mark order as 'fulfilled'

maxxi
Tourist
11 0 4

Dear ladies and gentlemen,

 

I am having issues with marking an order as fulfilled.

Yes, the order is older than 60 days so I am not able to edit it anymore (which is super stupid - don't understand this function).

But since the order was fulfilled & also delivered I need to mark it as fulfilled. It was marked as 'fulfillment in progress' for over 60 days due to the print providers app.  (print on demand)

 

I just noticed that it still did not switch to delivered / fulfilled even though it has been delivered.

Do you have any suggestions for this issue ?

 

Best regards 🖤

Reply 1 (1)
JoesIdeas
Shopify Expert
1669 143 428

Assuming the order is complete, and you just want to clear it, you can do this:

1) On order details page click More actions

2) Click Archive

That will close out the order so it's no longer an "open" order.

• Creator of Order Automator (automation app to save you and your team time on admin tasks)
• Shopify developer for +10 years
• Contributor on the Speed Boostr blog
• Guy who likes to help people