Not able to pay bill above 5000 getting error

Leofor
Visitor
1 0 0

I am not able to pay my bill that is more than 5000

as the auto pay limit for upi is set 5000

Also i am not able to pay with the card as there is a error "Unable to resolve all outstanding invoices with the selected payment method. Please try again or use a different payment account or method."

 

Shopify's support is saying that problem is with bank but i had conversation with the bank also the bank manager. He said there is no security holds or anything that might be affecting this error 

also my card is valid card that is supported by shopify

Shopify staff is telling me everything thing rather than accepting this is a genuine error from their side

Reply 1 (1)

Jas04
Visitor
1 0 0

Did you find a solution? Im facing the same issue and their support isn’t helping