Notification Process for Failed Payments with Razorpay Integration on Shopify

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I've recently integrated Razorpay as a payment gateway on my Shopify store. I'm curious about what happens if a payment fails when using Razorpay. Specifically, where will users be notified about the status of their payment if it fails?

Reply 1 (1)

Shopify Staff
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Hi there, @Manoj_Kale123. Thanks for taking the time to reach out to the Shopify Community with your question around your third party payment processors.


It would be best for you to reach out to RazorPay directly with this question, that way you can get some relevant information straight from the horse's mouth regarding how to handle failed payments. As RazorPay is a third party gateway, their Team would absolutely be the best source of truth for you to connect with regarding your question.

Imogen | Social Care @ Shopify 
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