Oh dear my Bank Code and Branch Code from singapore cannot be found

[NicoleChin]

Hello, I am from Singapore and am setting up my bank details to receive payments. However, the web says that my branch and bank code is incorrect and cannot be found. But I have checked and it is the correct one. May I know why they said my branch and bank code cannot be found

[Victoria]

Hi, @NicoleChin.

Welcome to the Shopify Community. Thanks for sharing your question!

I appreciate you reaching out to your banking institution to confirm your bank and branch code. 

While I'm not able to determine the cause of the error message, I encourage you to create a support request via the Shopify Help Center. Our internal team will be able to have access to your account to view where the issue is stemming from and help you get set up.

If you have any questions navigating the Help Center, please feel free to share them here.