Old account must match the information we have on file. Contact support

[spvproducts]

Hi, I have this problem and there is no way to fix it.

I sent support for this problem for weeks and I have no answer.

The first deposit entered, the following did not. It also does not allow me to modify the account.

Regards!

[Elle]

Hi, @spvproducts 

Sorry to hear you have not heard back from our support. I can certainly look into this for you and help resolve your payouts issue. 

Can you please clarify how you contacted our support?

Also, if you have a ticket number please share it with me here so I can look into it for you right away. 

Looking forward to hearing back from you soon!

[Mapoole_93]

Elle could you help me resolve my payout issue? It’s saying my account info doesn’t match what you guys have on file. What should I do?

[Elle]

Hi, @Mapoole_93 

Our Payments team will need to help you resolve this. 

You can get in touch with our support directly here when you have questions about your account! 

For ease, I've sent you an email so I can help you from there. Please respond for verification purposes. 

Thanks! 

[Mapoole_93]

Hi, please help me resolve this issue

[airhair3]

i also have this issue...

[Mapoole_93]

Hi, how did you solve this issue. I’m experiencing the same problem. 
-Reese

[Elle]

Hi, @Mapoole_93 

I've sent you an email and am awaiting your response.

Please respond with your .myshopify.com URL for verification purposes, as noted in my email. 

Thanks so much! 

[chengchangyu]

Hi, how did you solve this issue? I’m experiencing the same problem.  Thanks.

[Elle]

Hi, @chengchangyu 

We’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

Thanks!

[janaaapparel]

I need to change my account number on file but it says "Old account must match the information we have on file." What do I do