One price advertised to customer and then the product cost more at checkout

2 0 0

The store is in New Zealand, customer is in Australia. The product being sold is advertised for a price then the customer is charged a more expensive price at checkout  (in the same currency). It is illegal in New Zealand and Australia to promote a different price to the amount a customer pays to purchase the item. The difference is way more than the credit card fee.

Replies 2 (2)

Shopify Staff
2900 285 499

Hey, @ryan-verry.


Thank you for reaching out and bringing this to our attention.


It looks like we'll need to access your account in order to get a closer look at the issue. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.


If you have any other questions, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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Shopify Partner
60 2 7

Hi Ryan,


So your 100% certain its the same currency?  Not NZD and AUD (Both $)

If it is the same currency, are you using Shopify Markets at all?  

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