ONERWAY- I can' take my payment

[tacofy]

Hello, I’m new to dropshipping and have chosen the ONERWAY payment infrastructure. It was activated without asking me for any information. I ran my ad and made my first sale. I shipped the product, but I can’t transfer the profit I made to my own card. I don’t have a company, and when I try to register, they ask for things I have no knowledge about. How can I transfer the payment I received to my own bank account? Please help I cant access ONERWAY email they don't answer.

[dctechnolabs]

Hi @tacofy 

It sounds like you're experiencing challenges with the ONERWAY payment gateway setup, especially with receiving payouts. Here's a step-by-step guide to help you navigate this issue:

1. Understand ONERWAY's Requirements
Most payment processors require:
Proof of identity (e.g., government-issued ID).
Bank account details for payouts.
Business information (depending on your country and regulations).
Check ONERWAY's terms of service or documentation to confirm what they require for payouts.

2. Reach Out to ONERWAY Support
Email or Ticket: Continue contacting their official support email or ticket system.
Alternative Communication: Look for a phone number, live chat, or social media account for quicker responses.
Check Status Page: Sometimes delays or issues are reported on their status page (if available).

3. Account Setup Issues
If you're unable to register as a business:
Use personal details: Many gateways allow individual accounts if you're not registered as a business.
If business information is mandatory, consider registering as a sole proprietor or freelancer, depending on your country.

4. Verify Your Bank Account
Ensure the bank account linked to ONERWAY is active and matches the account holder's name.
If ONERWAY requires additional documents for verification, upload them as requested.

5. Alternative Solutions
Use Another Payment Gateway: If ONERWAY continues to be unresponsive, consider switching to reliable alternatives like Shopify Payments, PayPal, or Stripe. They may require verification, but they often have more robust customer support.
Customer Refunds: If you cannot access funds and need to refund a customer, you may need to do this manually through your bank or alternative systems.

6. Seek Community Help
Join dropshipping or e-commerce communities (e.g., Reddit, Shopify Community) to check if others have faced similar issues with ONERWAY.
Fellow users may share workarounds or tips to resolve your problem.

7. Escalate If Necessary
If ONERWAY remains unresponsive:
Report the issue to any governing bodies or regulators that oversee payment processors in your region.
If your funds are withheld for an extended period without reason, consult a legal professional.

Next Steps:

Keep trying to contact ONERWAY support while simultaneously exploring alternative gateways to prevent future issues.

Let me know if you’d like help setting up a new payment gateway or advice on resolving payment-related disputes.

[tacofy]

I currently don’t have a personal company, but when I installed the ONERWAY payment infrastructure, it was activated immediately, and they didn’t ask me for any company information. I made sales, but when I couldn’t receive any payments afterward, I checked the payment infrastructure and saw on their website that I need to have a company in the UK or China and provide this information. I live in Turkey and don’t have a company in those countries. The profit I earned is now stuck within the ONERWAY payment system. Can I resolve this without opening a company? They(ONERWAY) don't answer my e-mails!