Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.
I can see that our staff member Rose replied to you yesterday on this thread and advised that you have received an email with all the context regarding the closure of your store. If you have any further questions about the closure of your account, I suggest replying to that email directly as that team has all the relevant information that we are unable to access from our end.
All the best!
Lulu | Social Care @ Shopify
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