Order confirmed but item never received. Merchant/Website no longer exists

Iridescent_
Visitor
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Made two orders with a shopify merchant itsgame1.myshopify.com.  I attempted to cancel the order by using the contact email support@itsgame.com but i receive a mailer daemon @yahoo.com error email.  I have attempted to contact multiple times but all have been met with the same error.  

 

upon further exploration I realized this merchant is likely fraudulent and has no intention to fulfill these orders.  I attempted to dispute the charge and issue a chargeback.  Still no luck there.  I am unable to report the merchant because the URL is no longer available. 

 

I have attempted to contact shopify but have had no progress on rectifying thi sissue.  Would love to hear wha thas worked for yall.  This has been very frustrating.

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