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Order email for order taken over the phone

Solved
TBCutomsUK
Tourist
12 0 1

Hi, We have created an order through Shopify for a customer, he didnt have an email address to start with, we have added his new address but I can't find anyway to now send the order confirmation as it doesn't appear in the timeline.

Any help much appreciated.

Thanks

Accepted Solution (1)

Accepted Solutions
JHKCreate
Shopify Partner
3467 625 883

This is an accepted solution.

Hi There!

When faced with this issue and if payment was not done yet then just duplicate the order and cancel the old one. If not, then I suggest you send him the link of the Order Confirmation Page via "More Actions" -> "View ORder Status"

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com

View solution in original post

Replies 2 (2)
JHKCreate
Shopify Partner
3467 625 883

This is an accepted solution.

Hi There!

When faced with this issue and if payment was not done yet then just duplicate the order and cancel the old one. If not, then I suggest you send him the link of the Order Confirmation Page via "More Actions" -> "View ORder Status"

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com
TBCutomsUK
Tourist
12 0 1