Solved

Order flagged fraudulent but is a long time customer

KINGJAMES88
Visitor
2 0 1

A customer I ship product to every month was flagged by shopify as fraudulent however this person is a longt

JAMES F HOWARTH JR.
Accepted Solution (1)

Beacon-Jason
Shopify Partner
284 17 61

This is an accepted solution.

Hi @KINGJAMES88 

 

Shopify's flag system serves as just a warning and does not take any action besides the flag.

 

If you believe this is a good customer, you can continue as normal without any further consequences.

 

 

Decrease fraudulent orders, stop chargebacks with Beacon. The most customizable fraud and risk management system built for Shopify businesses

https://apps.shopify.com/beacon

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Replies 3 (3)

Beacon-Jason
Shopify Partner
284 17 61

This is an accepted solution.

Hi @KINGJAMES88 

 

Shopify's flag system serves as just a warning and does not take any action besides the flag.

 

If you believe this is a good customer, you can continue as normal without any further consequences.

 

 

Decrease fraudulent orders, stop chargebacks with Beacon. The most customizable fraud and risk management system built for Shopify businesses

https://apps.shopify.com/beacon
KINGJAMES88
Visitor
2 0 1

TY Beacon-Jason Im going to download fraud filter now. I was reading on the cp and someone else mentioned I can set my own filter

JAMES F HOWARTH JR.
Beacon-Jason
Shopify Partner
284 17 61

Just know, that Shopfy's own fraud filter app has no whitelisting feature. 

Decrease fraudulent orders, stop chargebacks with Beacon. The most customizable fraud and risk management system built for Shopify businesses

https://apps.shopify.com/beacon