Order from Car customizables

elena24
New Member
3 0 0

Hello, I ordered something from Car customizables an website powered by you, and after almost a month I haven't received any update since then. I want to know what's going on. 

Replies 4 (4)
Don
Shopify Staff
1593 107 216

Hi there @elena24!

 

Shopify is the e-commerce software that some merchants use to create their own, independent stores to sell in-person or online in a number of ways.

 

We don't have any involvement in the day-to-day running of these stores or with their orders or shipping.

 

You mentioned you have not had an update from the store you purchased from since ordering, would this include any confirmation email you might have gotten originally?

 

In any case, my first advice would be to try to contact the store you ordered from (such as by replying to any email they sent or by checking for contact details on the store page itself) for an update on your purchase.

 

Should they not get back to you about your order or if you should not eventually receive your order, you can consult the payment method you used to make this order to let them know what has happened.

 

There's more info on what your next steps are as a customer here on our Buyer FAQ.

Don | Social Care @ Shopify 
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elena24
New Member
3 0 0

thank you for you response, I've only got a confirmation email for the ordered when I placed it and I've already sent 5 mail to them and I got no response. @Don 

Don
Shopify Staff
1593 107 216

Hi again, @elena24!

 

You're very welcome!

 

As you've tried to make contact repeatedly by replying to your confirmation email to no avail, you can likely proceed to contact your bank or card issuer to let them know what has happened and that you wish to inquire about this payment.

 

While we can't confirm if a given store is using Shopify for reasons of privacy, if you do believe a store to be using Shopify in contravention of our Acceptable Use Policy, you can file a report using this form

Don | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

elena24
New Member
3 0 0

Thank you very much! Have a nice day