Order is "Requested" on Shopify but doesn't show up in Printify "Order" or "Other Orders" list

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A mug that was ordered is not showing up in my list of Printify orders. A different order of the same product did make it to Printify, but it ended up in the "Other Orders" tab, because I had made an edit to the product in Printify but hadn't pressed "Publish." I was able to import the item in the "Other Orders" tab and all is well for that order. But my question is: why is a week-old "Requested" order (for the same item as the other order I just referred to that did make it to Printify) not showing up at all in Printify? 

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Did you ever get an answer on this, or have your issue resolved? 


I'm having the exact same problem; An order was "requested" in Shopify 3 weeks ago, and it still hasn't shown up in Printify.  FYI- It was part of a larger order that was fulfilled no problem, so I know there's no issue with anything of the seller.