Order not been fullfilled

[Starlitebright]

I ordered from a store and its been 3 months and nothing. I tried contacting the store and the email bounces back. I dont know what to do as I havent recieved my product and I believe the company has gone bust. How do I get my money back!

[Summer · Accepted solution]

Hey, @Starlitebright! Welcome to Shopify Community!

I understand you have a concern about a store. While the store owner is in the best position to help in this case, as we aren't involved in the day-to-day operations of the stores we host on our platform, we are aware there are times you are unable to reach them. Because of this, we've prepared a FAQ page that will answer your questions about your order. Please go over it to find out what your next steps are. You can access the FAQ page here.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!