Order paid but payment gateway in test mode

[NatalieTWB]

Hi,

I have 2 questions.

I have received my second order. My first order was with Paypal, and it has been ironed out.

1) This order was with Shopify payment and apparement, It was in test mode when the order was placed. However it was stated as paid so it is now fulfilled. I have since turned off the test mode but I cannot see the funds anywhere. Am I going to be paid?

2) I thought I had run all the tests prior to launching the shop but clearly this mode was left on. Is there anything else I need to do?

Thank you, 

[Harris3 · Accepted solution]

Hi @NatalieTWB,

When Shopify Payments is in test mode, no real transactions are processed, even if an order is marked as "Paid." This means the funds you see won't be transferred to your account.

Since you’ve already turned off test mode, future orders will process as normal. However, for this particular order, since it was placed in test mode, you won’t receive any payment, and you may want to reach out to the customer to request a repayment or cancel and recreate the order manually.

Hope it helps