Order Payment paid out while order on hold

ProTruckUSA
Visitor
2 0 1

I have marked an order on hold due to waiting on inventory replenishment. Shopify shows the customer payment as paid and will show up in my bank account soon. Is this right? Is there a way to postpone the payout until the order is marked fulfilled?

Thanks,

Matthew

Reply 1 (1)

Maz
Shopify Staff
1231 130 184

Hi @ProTruckUSA!

 

Thanks for connecting with us here, and this is a great question!

 

I can confirm this is expected behavior, as payouts and fulfillment are not directly linked in this way. Check out our help doc here, which explains order statuses.  In regard to postponing this payout, as it is already in transit to your bank, then it is not possible to postpone it.

 

May I ask if this is a common occurrence on your store? It might be worth setting up preorder or out of stock on your store with a pay later option. Here is a helpful blog on this very topic and how to set that up on your store!

 

Aside from the above, how is business going for you? Have you got any marketing plans for the year ahead you'd like to discuss?

Maz | Social Care @ Shopify 
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