I recently got an order and payment status says authorized and I have a notification to capture payment but my payments are set up to capture automatically and I tried to capture payment but there’s no option for that. Any suggestions on what to do? Thank you!
Given that you've stated that you see no option to capture the funds, can you please head to Settings > Payments and let me know what you see when you click on the Manage button beneath "Payment capture"?
If it's set to automatic, is it possible that you changed it from manual to automatic after the order in question was placed? Can you also please tell me if the customer paid for their order via credit/ debit card through Shopify Payments, or if another payment method was used?
Hi Victor it does have the automatically option chosen. That’s something I’ve never changed or updated it’s always been set to automatic and I’ve never had issues with other payments coming through.
As far as the order goes it shows it was paid with a credit card. The order came through Instagram/Facebook if that makes a difference? It says under gateway it was Shopify payments and status says success and type says authorization.
Thank you for clarifying the details of the order. It's hard for me to say what might have caused this without taking a look at your store, the order, and your payment settings, so I would recommend contacting our support team directly for further assistance. They can take a closer look at this for you as you can authenticate yourself on your store when getting in touch through phone, live chat, or email.
Please reach out to our team through the link above and we'll be happy to troubleshoot this for you in more detail.
I am seeing the same issue as of a few month ago...some order come in, very few, and say capture payment. and I click that and it works but as of late some are not valid after 4 attempt to pay but they show up in Shopify and say capture payment,. only to fail when you try to capture payment and the order already went out....
Same issue here as well. The unfortunate part, is that I had to fulfill the order before capturing the payment. So now I'm out $100 if I can't figure out how to get this captured in the next 40 hours...
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