Order Status not updating to fulfilled (Easy DHL). Tracking Email not send.

[AndreyGutthard]

Hey All,

We recently received 2 orders and shipped them out via easy DHL fulfillment.

The tracking is already provided by DHL and an order confirmation email has been sent out to our customer. 

The problem is that the order Status is still not being updated to fulfilled and the tracking information has not been provided to our customer.

Any help is greatly  apreciated!!

[UjjawalS · Accepted solution]

Hi @AndreyGutthard I haven't seen such an issue with store owners using our Multi-Carrier Shipping Label app for shipping with DHL. Generally, as soon as the labels are printed and tracking numbers are updated on the Shopify orders, the order should be marked as fulfilled. Only then the order completion email will be sent to the customers.

I am not sure how in your case the customer already got the order completion email when the order is still marked as unfulfilled. I would recommend you check this with the Shopify support as well so that they can share some insights.

[AndreyGutthard]

Thank you for taking the time to reply! It was our own fault. We diden't realize that our Free Plan by easy DHL ran out. It only was a test Plan for the first 50 orders. But we resolved it now.