Order stuck as unfulfilled

Skinome
New Member
2 0 0

Hello, 

I have an order that is stuck as unfulfilled. Nothing is wrong with the order and no errors in the Shopify order timeline. We link Shopify and Fortnox via API, and the order cannot be seen in Fortnox. How do I go further with this problem?  

Thanks! 

Replies 3 (3)
Helen
Shopify Staff
1398 170 232

Hello, @Skinome. Welcome to the Community!


Is it the E-Connector: Fortnox app that you are using to sync your Shopify store with Fortnox? If so, then the next step I recommend for you, is to contact the app developer directly. They’ll be able to check the integration of the app and troubleshoot the stuck order. Hope this helps!

Helen | Social Care @ Shopify 
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Skinome
New Member
2 0 0

Hi, 

No we are not having any app. We are using Sharespine that have set up the sync for us. Maybe I need to contact them or what are you suggesting? 

Helen
Shopify Staff
1398 170 232

Thanks for clarifying, @Skinome. Yes, that’s correct. Please begin troubleshooting this by reaching out to Sharespine. Since the integration is external to Shopify and completely from their end, they are the best ones to look further into this for you.

Helen | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog