Order that I made but have not received any update

[AbuKhanyI]

I made an order but the shop I was buying on says they didn't get any order but I got the confirmation email with the order number 

[rajimulislamjoy]

@AbuKhanyI   Hey It sounds like there might be a system delay or issue on the store’s end. Double-check if the payment was processed. You can also reply to the confirmation email or contact the store directly with the order number for clarification. 

[AbuKhanyI]

I did check with the store but they say they have not received my order but I have the order number but they can't track that order number 

[AbuKhanyI]

 

[Laza_Binaery]

Hi @AbuKhanyI 

What is the link to the store where you placed that order? 

[AbuKhanyI]

https://decofurnafrica.com/?accountnumber=8503874683181

[Laza_Binaery]

Thank you for providing a link.

And it looks like I suspected that it was most likely a fake store that tried to use a well-known brand. 

From your order number #1001, it looks like the first order in the store.  You have most likely seen some discounts on social media, good discounts.

The real store is https://decofurnsa.co.za/ and that domain is 13 and a half years old. The one you posted is just 12 days old. And you see it is a different theme but the same hero banner.

Try to contact your bank and say it is a fraud maybe they could stop the transaction and you get your money back. But it is a long shot. Also, you can and should report a merchant https://www.shopify.com/legal/tools/report-an-issue/report-a-merchant under issue with an order or under Fraud.

Good luck