Order tracking

[Inkedvibe]

I don’t see whats going on…my order was paid and fullfilled at “zendrop”.  My customer hasn’t gotten his package and it has been 2 weeks already.  This was a week ago where it has been archived…it gave me the tracking number but it says its uknown.  Like what it seems like i just scammed the customer.  I saw where it was but then it disappeared and turned to unkown location ever since.

[UjjawalS · Accepted solution]

hi @Inkedvibe It sounds like your order has gone missing in transit after being fulfilled by Zendrop. it can happen due to many reasons:

1. Shipping Carrier Issues:

   • The package might be lost or delayed due to issues with the shipping carrier. There could be incorrect address information or customs problems (if shipping internationally).

2. Zendrop Fulfillment Error:

   • There might have been a mistake in the order processing or shipping label creation. Or, Zendrop could have used incorrect shipping information.

3. Tracking System Glitch:

   • Sometimes, tracking information can be delayed or inaccurate.
   • There might be a temporary issue with the tracking system.

I would recommend the following steps:

1. Contact Zendrop Support:

   • Reach out to Zendrop's customer support immediately. Provide them with the order number and tracking information and request an investigation into the missing package.

2. Communicate with Your Customer:

   • Be transparent with your customer about the situation. Apologize for the inconvenience and inform them that you're working to resolve the issue. Also, provide updates as soon as you have more information from Zendrop.

3. Escalate the Issue:

   • If Zendrop is unable to resolve the issue promptly, consider escalating the matter to their management.
   • Document all communication and steps taken.

4. Consider Insurance or Refunds:

   • If the package is confirmed as lost, explore options for insurance coverage or refunds from Zendrop.
   • Be prepared to offer a refund or replacement to your customer if necessary.

[TrackingMore_]

Hi @Inkedvibe, if the issue is with the tracking system, I recommend trying an order-tracking app like TrackingMore. It offers 8 main statuses and 28 sub-statuses, providing precise updates on your packages. If you want to know the problems earlier and save yourself more time in solving problems, TrackingMore can send automated email notifications to you or your team when five specific statuses are triggered.

This means you can be prepared in advance when an abnormal situation is found, allowing you to address it promptly and prevent customer dissatisfaction. If you need further assistance, our 24/7 support team is always here to help! Click here to learn more.