Who owns this store? Is it yours?
Thanks for reaching out.
I appreciate the context that you have shared as that is very helpful and I am sorry to hear about the difficulty with making your purchase! Could you let us know when you made this purchase? If you have received an order confirmation email, you should then receive a shipping confirmation email to follow shortly after.
Feel more than welcome to check out our buyer FAQs: Your Online Order which provides details about the next steps depending on the status of your order.
Looking forward to your response.