Orders not syncing properly from Tiktok Store to Shopify

[zoli4271]

Hi everyone,

I've set up my Tiktok Shop for Affiliates to order free samples of my product. I see the orders are coming through into Shopify, but most of their information is "X"ed out, causing problems with creating the shipping labels. Has anyone else experienced this? 

Here is a screenshot of what is showing up in Shopify of an order.

[Bundler-Manuel]

Hello Zoli @zoli4271   Did you follow all the sync processes in this link? https://help.shopify.com/en/manual/online-sales-channels/tiktok/setup 
If so, then I would suggest that you get in touch with the Tik Tok Shop Academy and show them your issues.

[zoli4271 · Accepted solution]

Thanks for that link! I went into my Tiktok Seller Center, Orders, Fulfillment Settings, and then clicked on the tab for "Shipping and Delivery". In there you can switch between Tiktok Shipping and Seller Shipping. I switched mine to Seller Shipping and now the orders are syncing in Shopify.

[askcarterlaw]

What if the order has already been placed before you make this change?  I read somewhere that it only applies to future orders.  I have a current order pending where I can not see address so I am not able to fufill the order without the customer address.  I have contacted Tik Tok shop to assist and have not received a solution and its been a week now.  I do not want to lose the order or the customer.